How do I contact support?

Brienne Wong
Brienne Wong
  • Updated

Our support team is here to assist you with your issues. To help you achieve a quick solution, here are some best practices for requesting support.

Use the widget to create a support ticket and access our Learning Hub

You can find help articles and raise support issues without leaving the product.

1) Select the ? icon in the bottom right corner

Red arrow pointing to the question icon

2) You will see options to go to our Help Center, What’s New page, or Contact Us to submit a support ticket

Widget displays links to Help Center and What's New page, and Contact Us button

Access the Learning Hub

1) Enter text into the search field and select Enter

2) The search results for the articles related to your keywords will appear

Search results for keyword

3) You can read the documentation within the widget

Learning Hub article displayed in widget

4) You can also click on the arrow next to the article title to be directed to our Learning Hub site

Submit a support ticket

1) You can either click Contact Us from the widget or email (working UK hours: 9 am-6 pm)

2) In your email, please provide the following:

  • a short summary of the issue in the subject line
  • a clear description of the issue, providing as much detail as possible
  • screenshots or screen recordings of the issue
  • a link to the styleguide that has the issue
  • the steps for our support engineers to reproduce (if the issue needs to be investigated by them)

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