Gather feedback using Hotjar

Brienne Wong
Brienne Wong
  • Updated

This feature is available on all Enterprise plans.

Track incoming feedback

You can create an incoming feedback widget to gather feedback from users of your documentation. This will display to viewers of your styleguide, for example:

 

Example of incoming feedback widget – collapsed
Example of incoming feedback widget – collapsed
Example of incoming feedback widget – expanded
Example of incoming feedback widget – expanded

Create feedback surveys

You can use Hotjar to create a feedback survey that will be displayed to viewers of your styleguide. Note that zeroheight also offers the feedback footer option for collecting feedback via survey.

Example of a feedback survey
Example of a feedback survey

Where to view feedback results

You can view the results of feedback in Hotjar and the feedback will be in context, showing the page where the feedback was provided:

Example of the feedback

Hotjar has built-in analytics that enables you to track sentiment towards your documentation. Hotjar also has Zapier and Slack integrations that allow you to send the feedback where you want.

If you want to see how helpful your page is, try Page Rating (available for Enterprise plans only)

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